Refund & Return Policy
At HSW International Pvt Ltd., we value customer satisfaction. Our Refund and Return Policy outlines the conditions under which products can be returned or refunded.
1. Eligibility for Returns
You may request a return within 7 days of receiving your product, provided:
- The product is unused and in its original packaging
- All tags, accessories, manuals, and invoices are intact
- There is a valid reason such as manufacturing defect, wrong item received, or product damage during shipping
2. Non-Returnable Items
We do not accept returns for:
- Customized or made-to-order products
- Products damaged due to misuse or improper handling
- Digital or downloadable items
3. Refund Process
If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days after inspection. You will receive an email confirmation once your refund is processed.
4. Return Shipping
Return shipping costs are the responsibility of the customer unless the product was defective or delivered in error. We recommend using a trackable shipping service.
5. Cancellation Policy
Orders can be canceled before shipment. Once dispatched, cancellation is not possible and the standard return process must be followed.
6. Contact Us
For return requests or refund-related inquiries, please reach out to our support team:
Email: info@highseasworldwide.com
Address: Plot No. A1-A2, Ichhapore Textile, Beside Sayan Textile Park, Adajan-Hazira Road, Ichhapore, Surat 394510, Gujarat, India.
