At HSW International Pvt Ltd., we aim to ensure timely and reliable delivery of all products ordered through our website. This policy outlines the terms and conditions related to shipping and delivery.
We deliver across India and to select international destinations. For international shipping, please check availability at checkout or contact our support team before placing your order.
Shipping charges, if applicable, will be calculated based on the weight, size of the product, and destination. The final shipping cost will be displayed at checkout before the order is confirmed.
Orders are typically processed within 2 to 5 business days (excluding Sundays and public holidays) after receiving full payment. Custom or bulk orders may require additional processing time, which will be communicated via email.
Delivery timelines vary based on the shipping location:
Delays may occur due to unforeseen circumstances such as weather, customs clearance, or courier issues. We are not liable for delays caused by third-party logistics partners.
Once your order has been dispatched, a tracking number will be shared via email or SMS. You can use this to track your shipment through the respective courier’s website.
Delivery will be made to the address provided at the time of placing the order. Please ensure that the contact number and address are accurate. We are not responsible for undelivered packages due to incorrect address details.
If your order is damaged in transit or an item is missing, please notify us within 48 hours of delivery. We will initiate an investigation and offer a replacement or refund as appropriate.
For international orders, the customer is responsible for any customs duties, taxes, or import charges that may apply based on the destination country’s laws.
If you have any questions or concerns regarding shipping or delivery, feel free to contact us at:
Email: info@highseasworldwide.com
Address: Plot No. A1-A2, Ichhapore Textile, Beside Sayan Textile Park, Adajan-Hazira Road, Ichhapore, Surat 394510, Gujarat, India.